IT Officer

Snowy Mountains Grammar School is seeking a dynamic and technically-minded and detail-oriented IT Officer to join our Support team in 2022.

Nestled in the foothills of Australia’s stunning alpine region and located on the shores of beautiful Lake Jindabyne, only a short drive from the alpine resorts of Thredbo and Perisher, Snowy Mountains Grammar School is truly unique. Founded in the Anglican Tradition, SMGS strives to ensure all members of the school feel a strong sense of belonging and where students are well-rounded, positive contributors within the local and wider community.

As a growing K-12 co-educational day and boarding school, SMGS offers a modern academic program, having developed a new and inspiring Teaching and Learning Framework in 2020. Our diverse co-curricular program is award-winning and includes Mountain Biking, Equestrian, Snowsports, Aviation and the Arts. 

Position Details

Award: Independent Schools NSW Standards Model (Support and Operational Staff) Multi- Enterprise Agreement 2021.
Salary: Dependent on experience and qualifications and in accordance with the Multi Enterprise Agreement 2021. 
Term: Full-time, commencing in November 2022 or by negotiation
Closing Date: 5.00pm Sunday 2nd October 2022.
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Recognised within the wider community, SMGS has received awards in areas such as The Educator Magazine’s Innovative Schools Award across multiple years, along with being named as Boarding School of the Year (2018), and a National Finalist in the Australian Educator Awards in Best Co-Curricular Program; Innovation in Curriculum Design; Boarding School of the Year and Regional School of the Year (ranging from 2018 to 2021). With a dedicated and collegial staff, Snowy Mountains Grammar School strives to remain at the forefront of innovation in curricular and co-curricular delivery and provides families with the choice of a high-quality education within the local region.

Under the direction of the IT Manager, the IT Officer is responsible for providing first level technical support to staff and students while providing day-to-day operational support for the School’s technology infrastructure to ensure effective and efficient technology services are provided to the whole school community.

Personal and Professional Characteristics

As the first point of contact, the IT Officer needs to be approachable and able to build effective relationships with the school community. Strong and effective communication is imperative. The ability to quickly problem-solve issues across a diverse range of technologies is critical. Maintaining a pragmatic, agile approach to support and being able to prioritise autonomously is essential.

Strong organisational skills as well as the ability to follow instruction and work to deadlines are important as are the ability to accurately maintain registers and documentation.

Integrity, honesty and an ability to maintain confidentiality is essential.

Key Responsibilities

1 – General Support

  • Provide first level support for:
    • all staff issued devices
    • student BYODT devices including hardware and software troubleshooting
    • school issued and managed iPads and accessories
  • Assist teachers in classroom environments with technology infrastructure training and immediate trouble shooting support
  • Assist families with accessing and using school systems such as the Learning Management System (Canvas) and other Applications used for regular teacher-student-parent communication
  • Facilitate and manage support requests including escalation and delegation of requests while maintaining communication with end users through the IT Service Desk
  • Liaise with third-party support providers as required
  • Provide support as directed by the IT Manager

2 – Software and Systems

  • Provision new users as required including system access for staff and students
  • Facilitate IT induction and training for all staff and students
  • Manage departing student and staff accounts including archive of data as required
  • Maintain and report on print controls and usage for staff and students
  • Manage allocation of software licenses
  • Manage deployment of apps and configuration to school managed iPads as required
  • Proactively monitor network and software security infrastructure and work to resolve or escalate any identified issues
  • Deploy, monitor and maintain anti-virus infrastructure

3 – Hardware and Infrastructure

  • Regular review and maintenance of classroom technology including screens, audio and device connectivity
  • Installation and configuration of hardware in classrooms
  • Configure and deploy new school-managed hardware
  • Monitor performance of network infrastructure including WiFi and internet usage
  • Monitor and update network usage controls as required
  • Monitor and maintain data backups
  • Manage student loan devices and maintain records of use
  • Manage staff loan equipment and maintain records of use
  • Monitor and maintain Microsoft Azure cloud infrastructure
  • Ongoing maintenance of campus phone system
  • Support and management of key and electronic access systems
  • General support and patch management of on-premise infrastructure
  • Maintain records for all school hardware including staff devices, on-premise infrastructure and peripherals including asset management, storage and replacement lifecycles
  • Monitor and maintain printer and copier infrastructure
  • Regular maintenance of security camera infrastructure
  • Ensure that all school technology is consistently in good working order

4 – Miscellaneous

  • Remain current with relevant contemporary technical/educational issues
  • Undertake professional learning in consultation with the IT Manager
  • Report on all support matters to the IT Manager and Business Manager as required
  • Adhere to the SMGS Staff Code of Conduct, Child Protection Policy and employment contract
  • Carry out any other additional duties as required
  • Live and model the School values

Technical Environment

Business Systems
  • Sentral (Student Management System)
  • Canvas (Learning Management System)
  • Xero (Finance and Accounting System)
  • Microsoft 365 including Office365, SharePoint, OneDrive, OneNote and Teams
  • Operoo (Medical Information)
  • REACH (Boarding Management)
  • Zoom (Video Conferencing)
  • Salto (Electronic Security Locks)
Software, Network & Security
  • CyberHound (Web Content Filter)
  • Sophos Cloud (Anti-Virus and Security)
  • Microsoft 365 Security and Compliance Tools
  • Cisco Meraki Cloud
  • JAMF Pro (Apple Device Management)
  • Canon uniFLOW (Print Management)
  • System Centre Data Protection Manager with Azure Cloud Backup
  • SQL Server
  • Avaya IP Office (Phone System)
User Operating Environment
  • Windows 10/11
  • macOS
  • iOS/iPadOS/tvOS
Server Operating Environment
  • Windows Server 2012
  • Windows Server 2016
  • Windows Server 2019

Desirable Skills, Qualifications & Training

Desirable Skills

Knowledge and practical experience in the following areas is desirable:

  • Desktop operating systems including Windows and macOS.
  • Mobile operating systems including iOS/iPadOS/tvOS and Android.
  • Deploying and supporting Apple devices in a controlled environment including Apple iPads and Apple TV’s using device management software. Experience with JAMF Pro is an advantage.
  • Apple School Manager and Classroom.
  • Windows Server environment including Windows Server 2016 – 2019.
  • Microsoft System Centre Data Protection Manager or Microsoft Azure Backup Server.
  • Network content management solutions. Experience with the CyberHound appliance is an advantage.
  • Physical network configuration and support. Experience with Fibre network support and maintenance is an advantage.
  • Wireless network configuration, support and maintenance. Experience with Cisco Meraki is an advantage.
  • Microsoft 365 productivity suite including Office365, OneDrive and SharePoint Online.
  • Microsoft Azure cloud.
  • Creation of training resources and execution of professional development initiatives.

Desirable Qualifications & Experience

Ideally, the IT Support Officer will already have or currently be engaged in a relevant qualification of IT-based skills at a recognised university or TAFE institution. Some applied industry experience is highly desirable.

Need more information?

If you would like more information about this opportunity or would like to discuss further, please contact:

Mr Craig Moore
IT Manager

E: craig.moore@smgs.nsw.edu.au
P: (02) 6457 1022

How To Apply

Applicants are asked to provide the following:

  • A covering letter addressed to Dr Andrew Bell
  • A Resume or Curriculum Vitae outlining qualifications and previous experience
  • Provide names and contact details of three professional referees, or be willing to make available if shortlisted for the role (Referees will not be contacted without prior notice to the applicant at the later stage of shortlisting)
  • Any other relevant supporting material.

Applications should be submitted using the Apply Now button at the top of this page.