School Receptionist

Snowy Mountains Grammar School is a K-12 co-educational school, catering to both Day and Boarding students. Nestled in the foothills of Australia’s stunning alpine region and located on the banks of beautiful Lake Jindabyne, only a short drive from the alpine resorts of Thredbo and Perisher, Snowy Mountains Grammar School is truly unique.

SMGS places a strong emphasis on wellbeing and developing a sense of belonging for all, offers modern and diverse learning opportunities, and provides an extensive co-curricular program that includes academic opportunities, mountain biking, equestrian, snowsports, sailing, ball sports, creative and performing arts and aviation.

As a leader in Australian education, SMGS has been formally recognised with multiple Innovative School Awards, named as Boarding School of the Year, and has also been a National Finalist for Best Co-Curricular Program, Best Regional School, Best Primary School and Innovation in Curriculum Design.

Position Details

Award: Independent Schools NSW Standards Model (Support and Operational Staff) Multi- Enterprise Agreement 2021.
Salary: Paid in accordance with the Multi Enterprise Agreement 2021. 
Term: Permanent Full-Time, commencing December 2022
Closing Date: 5.00pm Friday 25th November 2022
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An exciting building program includes a large new learning hub (3 x Science laboratories, Art, D & T, Robotics, Flexible Learning Spaces, 6 x GLAs, meeting rooms, outdoor learning spaces and more) due for completion in 2023. A sports precinct is also currently under construction with multipurpose courts, cricket net and oval.

About The Role

The School Receptionist is required to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our School Community. The School Receptionist is primarily responsible for providing dedicated customer support services to parents, staff and students of the School including providing First Aid and general health services. The School Receptionist is required to uphold and maintain a high level of confidentiality and discernment, in the undertaking of their role. The role encompasses skills in managing front desk enquiries, incoming phone calls, word processing, data entry, report generation, database management, photocopying, filing and other general administrative tasks.

Reporting and working relationships

The School Receptionist is responsible to the Business Manager for all day to day activities and is expected to work collaboratively with all members of our School community to produce a positive and harmonious team environment. The role requires daily contact with parents / carers of students and on occasion, emergency services personnel.

All staff members are ultimately responsible to the School Principal.

Extent of Authority

Manage assigned work to achieve all goals to finality within policies and guidelines, reporting to the Business Manager work priorities and workloads, and any matters not covered by policies and guidelines.

Job Description

Statement of Key Outcomes and Associated Activities

The role of the School Receptionist encompasses activities within the following Key Result Areas (KRAs):

  • First Aid & Health Services
  • Administration
  • Student Support
  • Communication

The responsibilities of the School Receptionist in each KRA include:

First Aid & Health Services (Emergency First Aid, Student Well-Being)

  • Ensure that adequate first aid supplies are always available for use. These are to be stored in such a manner that they can be easily identified and are accessible by any person rendering assistance to students. These may include kits for sports, camps and excursions.
  • Ensure that clearly labelled medications for each school student are stored appropriately.
  • Ensure that all medication in school sick rooms and student boxes is within its ‘Use By’ date and arrange its replacement once expired.
  • Provide assessment of a medical condition within the capabilities of training and qualifications and be able to administer assistance accordingly.
  • Ensure that the sick room linen is laundered, and the facilities are always in a clean and prepared state to accept an unwell student or staff member.
  • Monitor and support students who are in the school sick room and enter incidents into Sentral.
  • Maintain an accurate profile of students within the school who have medical conditions that put them ‘at risk’, including detailed information on symptoms, rendering assistance and administering medication.
  • Have a full knowledge and understanding of emergency procedures, School policies and the legal requirements associated with providing a safe environment for students and staff, and then be able to implement strategies to meet all requirements.


  • Greet staff, students and School community on entry to the reception area.
  • Receive incoming calls, take and distribute all messages efficiently to relevant staff, students and the School community.
  • Arrange distribution of deliveries.
  • Undertake administrative tasks as required by the Executive Team and other School staff.
  • Ensure that the reception area is kept clean and tidy.
  • Tidying the kitchen and ordering consumables.
  • Send and collect mail from the post office and distribute incoming mail.
  • Maintain school supplies including stationery, general supplies and cleaning products.
  • Order staff badges for new staff and role changes.
  • Reconcile invoices and statements for receptionist relevant suppliers.
  • Updating of internal lists including phone, staff contact details and medical alters register.

Student Support

  • Receipt payments from school parents and students.
  • Ensure the adequate recording of student accidents and sickness.
  • Maintain stock of VAPDs and calculators for students and provide charges to accounts for billing cycle.
  • Provide student supervision as required.


  • Keep up to date on what is happening around the School.
  • Provide a high level of customer service to all customers and to optimally promote and serve the School through effective customer care.
  • Maintain School/parent communication software.

Person Specifications

Education / Vocational Qualifications / Other Requirements

  • Completion of Year 12 (preferred) and / or other relevant vocational qualification
  • Qualifications in first aid
  • Current New South Wales Working with Children Check (employment clearance)
  • Current driver’s licence

Personal Skills, Abilities and Aptitude

The skills, abilities and aptitude of the School Receptionist must reflect the professional management of all aspects of student support and care including the handling of sensitive files and data. These encompass the following:


  • High level skills in Microsoft Office suite of applications.
  • Word Processing skills with a minimum speed of 50wpm and 95% accuracy.
  • Capacity to successfully operate a multi-line phone system.
  • Organisational and time management skills including the ability to cope with high volumes of work, changing priorities and meeting critical deadlines.
  • Well developed communication skills (phone, email, written correspondence).
  • Interpersonal skills that portray a welcoming atmosphere, friendly disposition and helpful nature.

Ability to

  • Be flexible and responsive to changing demands.
  • Organise and set priorities for various activities to meet required deadlines.
  • Work cohesively in a team environment as well as working autonomously where required.
  • Take an objective approach to challenges and effectively use initiative.
  • Have attention to detail.
  • Use diplomacy, discretion and tact as required in a professional work environment.
  • Operate with the strictest of confidence.
  • Provide positive, enthusiastic support to staff, students, parents and members of organisations associated with the School.
  • Be a good listener and be able to transfer a message accurately and effectively.


  • A personal commitment to the School Vision, Mission and values.
  • Have a full understanding of how to securely handle and manage the personal data of staff and students in a school environment.
  • Be a lateral thinker, proactive and be prepared to undertake an innovative approach.
  • Have an interest in supporting others and providing exceptional levels of service to a student body.
  • Have a natural affinity with people and developing successful relationships.

General Requirements

  • Adhere to the SMGS Staff Code of Conduct, Child Protection Policy, and employment contract.
  • Carry out any other additional duties as required by the Executive and Principal (or his/her delegate).
  • Demonstrate good interpersonal skills and work collegially in a team environment to advance the School’s mission.
  • Undertake any other responsibilities as required by the Principal.
  • Act professionally demonstrating high standards in personal presentation, use of language and punctuality.
  • At all times be a positive role model and ambassador for SMGS.
  • Fulfil any other duties as required by the Business Manager.
  • A willingness to be involved in the school life.

Concluding Remarks

This Position Description document should not be seen as finite or limiting and will be subject to review from time to time in order to adapt to and accommodate the evolving needs of the School. The School Receptionist role is subject to a performance review within the initial six months (probationary period) and an annual review thereafter. Maintaining confidentiality and support of the School, is at all times an essential requirement of the role. Salary and conditions will be discussed with applicants during the recruitment process.

Need more information?

If you would like more information about this opportunity or would like to discuss further, please contact:

Mr David Griffiths
Business Manager
P: (02) 6457 1022

Applicants are asked to provide the following:

  • A covering letter outlining suitability and interest
  • A Resume or Curriculum Vitae outlining qualifications and previous experience of not more than three pages
  • Provide names and contact details of two professional referees, or be willing to make available if shortlisted for the role (Referees will not be contacted without prior notice to the applicant at the later stage of shortlisting)
  • Applicants must provide a current Working with Children Check prior to commencement
  • Any other relevant supporting material.

Applications should be submitted using the Apply Now button at the top of this page.